Détection de contradiction dans les commentaires

Analysis of opinions (reviews) generated by users becomes increasingly exploited by a variety of applications. It allows to follow the evolution of the opinions or to carry out investigations on products. The detection of contradictory opinions about a Web resource (e.g., courses, movies, products, etc.) is an important task to evaluate the latter. In this paper, we focus on the problem of detecting contradictions based on the sentiment analysis around specific aspects of a resource (document). First, we identify certain aspects, according to the distributions of the emotional terms in the vicinity of the most frequent names in the whole of the reviews. Second, we estimate the polarity of each review segment containing one aspect. Then we take only the resources containing these aspects with opposite polarities (positive, negative). Third, we introduce a measure of the intensity of the contradiction based on the joint dispersion of the polarity and the rating of the reviews containing the aspects within each resource. We evaluate the effectiveness of our approach on the Massive Open Online Courses (MOOC) collection containing 2244 courses and their 73873 reviews, collected from Coursera. Our results show the effectiveness of the proposed approach to capture contradictions significantly. MOTS-CLÉS : Analyse de sentiments, Contenus générés par l’utilisateur, Contradiction.